Information you provide to us
You may provide the following information to us in our stores and online:
Information collected through automated means
We may use automated technology such as cookies and other tracking software to collect personal information from your computer system or mobile device. We may collect the following information:
* We use this information on an anonymous basis and do not use it to identify any particular user. We do not link this data to any other data that we hold about you.
Third parties may also provide us with additional publicly available information about you.
You share personal information with us in various ways. For example, we receive personal information when you:
At this time, we do not track our users’ personal information over time and across third-party websites. We therefore do not respond to browser Do Not Track signals.
We use your personal information for business purposes: to make our products and services available to you; to personalize your shopping experience; to improve our operations; and for security and legal reasons.
Some examples of how we use your personal information include:
We do not sell personal information to third parties.
In order for us to provide our products and services to you, we share some of your personal information with trusted third-party service providers, with other members of the Better Home Products business family, or with public authorities. For example:
We also disclose non-private, deidentified, aggregate or otherwise non-personal information with third parties, including social media companies like Facebook and Twitter, and online advertising companies like Google, to deliver targeted advertising about other products and services for marketing purposes. You may opt-out of receiving marketing messages by using the opt-out mechanisms and links provided in each message.
Better Home Products does not knowingly collect or use any personal information from children younger than 13 on Better Home Products websites or mobile applications. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
Depending on your jurisdiction, you may have certain rights with respect to your personal information. If you would like to speak to us about any of your rights, please contact us (see section 11).
Your Nevada Privacy Rights
Nevada residents have the right to submit a verified request directing us not to sell their personal information. If you are a Nevada resident, and would like to submit such a request, please send your request to email@example.com.
Your California Privacy Rights
ACCESS TO SPECIFIC INFORMATION AND DATA PORTABILITY RIGHTS FOR CALIFORNIA RESIDENTS
You have the right, subject to certain exceptions defined in the California Consumer Protection Act “CCPA” and other applicable laws and regulations, to request that companies disclose certain information to you about their collection and use of your personal information over the past 12 months. This right of access includes information about:
Deletion Request Rights
You have the right, subject to certain exceptions defined in the CCPA and other applicable laws and regulations, to request that a company delete any of your personal information that it has collected from you and retained, subject to certain exceptions.
Exercising Access, Data Portability, And Deletion Rights
To exercise the access, data portability, and deletion rights described above, California residents may submit a verifiable consumer request to us by either:
The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
Do Not Sell Rights
You have the right, subject to certain exceptions defined in the CCPA and other applicable laws and regulations, to request that companies stop selling your personal information and refrain from doing so in the future. Better Home Products does not sell personal information (as defined by the CCPA), nor does Better Home Products intend to sell personal information in the future. However, if you would like to submit such a request, please send your request to firstname.lastname@example.org.
Only you, or a person you have designated in writing as your authorized agent, or who is registered with the California Secretary of State to act on your behalf, or to whom you have provided power of attorney pursuant to California Probate Code sections 4000 to 4465, (“Authorized Agent”), may make a verifiable consumer request or do not sell request related to your personal information. You may also make a verifiable consumer request or do not sell request on behalf of your minor child.
If you wish to have an Authorized Agent make a request on your behalf, they will need to provide us with sufficient written proof that you have designated them as your Authorized Agent and we will still require you to provide sufficient information to allow us to reasonably verify that you are the person about whom we collected personal information.
You have the right not to receive discriminatory treatment for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
If you are a California resident, California Civil Code Section 1798.83 permits you to request a list of all third parties to which we, during the immediately preceding calendar year, have disclosed certain personally identifiable information for direct marketing purposes. Better Home Products does not share personal information about its consumers with any third parties outside the Better Home Products corporate family for their own marketing purposes. We are only required to respond to a customer request once during any calendar year. To make such a request you should send a letter to:
Better Home Products LLC,
Attn: California Privacy Rights;
323 Cortlandt St,
Belleville, NJ 07109.
Please be aware that not all information sharing is covered by the California privacy rights requirements and only information sharing that is covered will be included in our response.
You can set your preferences in your web browser and mobile device settings.
If you no longer wish to receive our marketing materials, you can unsubscribe through your profile. You can also click the unsubscribe link in our marketing emails.
We want to ensure that all the information we have about our customers is correct and up to date. If you find that the personal information we have about you is inaccurate or needs updating (for instance, you may have changed your name or address) please update your profile.
For your mobile device, you may opt out of precise location tracking and/or push notifications by changing your settings. (Note that opting out may affect your ability to fully use the application.) To avoid collection of your MAC address and location data while you are within the Better Home Products store, turn off the WiFi capability on your phone or other electronic device within your device settings.
We take the security of your personal information very seriously. We have implemented various strategies, controls, policies and measures to keep your information secure and keep these measures under close review. We use encryption techniques and other safeguards such as firewalls and password protection. This means that your information is protected and only accessible by personnel who need it to carry out their job responsibilities, or shared with third parties as described above. We implement physical controls in our buildings that restrict access to your personal information.
Better Home Products LLC
Attn: Data Privacy Manager
323 Cortlandt Street
Belleville, NJ 07109